SilverIP COVID-19 Response

SilverIP's COVID-19 Response

Fast, dependable Internet service is more important than ever right now. SilverIP is working in a safe manner to maintain your fast connection.

We have implemented a plan to keep our customers and employees safe.

A Letter from our CEO

To all valued clients,

These are undoubtedly challenging times and we are continuously monitoring the fast changing COVID-19/Coronavirus outbreak.

In light of the Governor’s “Stay at home” announcement, we wanted to inform you of some operational changes at SilverIP. As you know, a fast, dependable Internet service is now more important than ever. Whether it be for work, school, entertainment, or staying in contact with loved ones, we fully appreciate that our customers’ livelihoods depend on SilverIP and our staff. SilverIP and Internet service providers are considered “essential services” and as such we remain open and committed to ensure your service remains operational, especially now.

The health and well-being of you, our clients, our staff and our community is of the utmost importance to us. As such, we are implementing some changes to our operations to ensure the we do our part while also maintaining a world class network. Our support team will remain available 24/7 to address any of your questions and needs by phone, email and online chat. Our onsite technicians and engineers will exclusively focus on monitoring and maintaining our network as well as critical and emergency onsite visits only. This allows us to reduce our footprint while still prioritizing our network availability and abiding by CDC and social distancing guidelines.

We want to sincerely thank you for being a SilverIP customer and as always we are committed to serving you and keeping our community safe.

Sincerely,

Farzad
CEO – SilverIP

Updates

April 3, 2020

Technicians to Wear Masks

Illinois Governor J.B. Pritzker has recommend the use of face masks in public. SilverIP’s technicians will now wear masks for any on-site work in Chicago or Milwaukee. They will also continue to wear gloves and shoe coverings.

FAQ

What steps is SilverIP taking to minimize exposure and risk for customers?
Are you still monitoring your network?
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