Privacy Policy

ZENTRO PRIVACY POLICY

Effective as of January 2023

This Privacy Statement applies to information that ZENTRO, on behalf of itself and its corporate affiliates (collectively “ZENTRO,” “the Company,” “we” or “us”) collects on Zentrointernet.com and other websites, applications, and digital services (collectively, the “Site”) on or to which this Privacy Statement is linked or referenced (collectively, the “Services”).

Your privacy is important to us. This ZENTRO Privacy Statement (“Privacy Statement”) describes the information we collect, why we collect it, and what we do with the information we collect from or about you through the Services. This Privacy Statement does not apply to third-party websites and other digital services linked to the Services or information collected from you off line.

The Services are intended for U.S. residents who are the age of majority or older in their place of residence and — with regard to property owners/managers, businesses, and similar non-natural persons — who are authorized to represent such persons and agree to this Privacy Policy and out Terms of Service. You are not authorized to access and use the Services if you are located outside the U.S., are younger than the age of majority, or — with regard to non-natural persons — are not authorized to represent such persons and agree to this Privacy Policy and to our Terms of Service.

This Privacy Statement is incorporated into and made a part of the ZENTRO Website Terms of Service (“Terms of Service”).

If you do not agree with any part of this Privacy Statement, or of our Terms of Service, then please do not use Zentrointernet.com .

SUMMARY

For your convenience, we have summarized several of the most important points in this Privacy Statement, which are:

We collect and use your personal information in order to provide services to you.
We also use your personal information for our own legitimate and lawful business interests, including (but not limited to): improving our websites and Services, communicating information about our Services through direct advertising (such as email) and indirect advertising (such as ads appearing on other websites), conducting fraud detection and prevention activities, maintaining records and communicating notices that are required by law.
We do not sell your information.
We may share your information with the service providers needed to deliver our Services to you, but those service providers are bound by law and contract to only use your information for the purposes we specify.
This Privacy Statement covers your personal information whether provided via website and/or mobile application as well as any information you might provide to us when you call, email, or send postal mail to our customer service.
Data protection laws in your jurisdiction may provide you with rights to access or delete your personal information and this policy provides you with instructions on how we do this. For example, if you are a resident of the State of California in the United States, laws in those jurisdictions may grant you specific rights that are discussed below in the section called “Your Rights.”

You are strongly encouraged to read this Privacy Statement in its entirety, not just the above highlights, to best ensure your full understanding. Please note that this Privacy Statement may have changed since the last time you read it, so you should make sure that you have familiarized yourself with any terms that may have changed since the last time you read it.

PERSONAL INFORMATION WE COLLECT

For purposes of this Privacy Statement, “Personal Information” means any information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a specific person. Personal Information does not include publicly available information from government records or de-identified or aggregated information. In particular, we collect:

When You Give ZENTRO Information:

Contact information, such as name, email address, mailing address, fax or phone number;

Payment and financial information, such as credit or other payment card information, bank account, or billing address;

Shipping address and related details;

Where applicable, your resume, employment and education history, name and contact details, background details, and references when you apply to job postings or contact us about employment opportunities;

Company and employment information when you contact us on behalf of your employer/business or when your employer/business uses one of our Services;

Subject to applicable local law restrictions, Social Security Number and/or tax ID number (again, when you contact us on behalf of your employer/business or your employer/business uses one of our Services);

Unique identifiers such as username, account number, or password;

Preference information such as product wish lists, order history, or marketing preferences;

Information about your employer/business such as company name, size, or business type; and

Demographic information, such as when you provide your age, gender, interests and ZIP or postal code.

When You Use the Services:

Through Server Logs: A server log is a list of the activities that a server performs. ZENTRO’s servers automatically collect and store in server logs, your search queries, Internet Protocol (IP) address, the date and time of your request and referral URL, and certain cookies that identify your browser or ZENTRO account.

From Your Computer, Tablet or Mobile Telephone: We may collect information about your computer, tablet or mobile telephone (“Device”), such as model, operating system version, mobile network information, telephone number, internet service provider and similar identifiers. We may associate your Device information with your account. We may collect and store information (including Personal Information) on your Device through browser web storage (including HTML 5) and web application data caches.

We may collect data about the location of the Device that you use to access the Services (“Location Data”) using IP address, GPS, cellular towers and other information from your mobile service provider, Bluetooth address, Wi-Fi access points and information made available by you or others that indicates the current or prior location of the user, such as geotag information in photographs. How we collect Location Data depends on how you access the Services. Certain Services may collect Location Data even when you are not actively using the Services. If you do not want us to collect Location Data from your mobile Device, please turn off the location services in your Device settings.

Through Mobile Applications (“Apps”): We may from time to time collect information about your use of and interaction with the App, such as your Device’s operating system, browser type, domain and other system settings, search queries, the country and time zone in which your Device is located, metadata and other information associated with files stored on your Device.

Through Cookies and Similar Tools: We use cookies, pixel tabs (also known as web beacons, flash cookies and clear GIFs) and similar technology to automatically collect information about you when you use the Services. Please read the “How We Use Data Collection Tools” section (below) to learn more about how ZENTRO uses these tools.

From Other Sources:

When you Connect with Social Media through the Services:The Services link to social media platforms through “plug-ins” (e.g., Twitter and LinkedIn buttons). When you are logged into your social media account and access the Services, we may (depending on your settings) automatically receive information (including Personal Information) from the social media platform. ZENTRO collects and uses this information for the purposes described in this Privacy Statement or at the time the information is collected. Please remember that the manner in which a social media platform uses, stores and discloses your information is governed by the terms and policies applicable to your use of such platforms, and ZENTRO has no liability or responsibility for the privacy practices or other actions of any social media platform with which you connect through the App or Services.

From Third Parties:ZENTRO may from time to time supplement the information that we collect from you with information from third parties. We may combine the third-party information with information that we already have from or about you.

Through Service Providers: Third parties that assist us with our business operations also collect and use information (including Personal Information) through the Services and also may share the collected information with us. For example, our service providers collect and share information with us to analyze the performance of the Services and detect and prevent fraud.

ZENTRO uses your Personal Information as described in this Privacy Statement and for any other purpose that we disclose when we collect your Personal Information.

HOW WE USE PERSONAL INFORMATION

To identify you when you access and use the Services and personalize your experience of the Services;

To respond to your inquiries and fulfill your requests for information, products or services;

To verify your identity;

To deliver advertisements and marketing communications to you. Note, we do not advertise or market to users we have actual knowledge are under 18 years of age;

To help us understand the types of products and services that interest you and present you with offers for them;

To provide you with important notices about our products and policies or other administrative information;

To evaluate your eligibility for products or services;

To conduct data analysis, identify usage trends and determine the effectiveness of promotional campaigns;

To develop and improve the Services and our products and services;

To detect and prevent fraud;

To comply with applicable laws and regulations and legal process and law enforcement requirements;

To enforce the Terms of Service, and our other contracts with you; and

Where necessary to the administration of our general business, accounting, recordkeeping and legal functions.

If you provide ZENTRO with access to your credit or debit card, and/or to any financial institution account, in connection or pursuant to the Services, you authorize us to collect and store your credit card, debit card, and/or financial institution account information, along with other information related to your qualifying transaction, such as purchase amount, purchase time, purchase date, and merchant for each transaction with the applicable card payment network or financial institution. As with other Personal Information, we may use that information in connection with the reason for which it was provided.

HOW WE USE DATA COLLECTION TOOLS

Cookies, pixel tabs (also known as web beacons, flash cookies and clear GIFs) and similar technology (“Data Collection Tools”) help ZENTRO automatically collect information about you when you use the Services. We, or our service providers, may combine this information with other information, including personal information we collect about you, to record your preferences, gather information about the use of our Services, identify when our emails are viewed, personalize content and ads and track information about the performance of our advertisements.

Web Beacons: A web beacon (also called a pixel tag or clear GIF) is computer code that communicates information from your device to a server. Some of our content and emails may contain embedded web beacons that allow a server to read certain types of information from your Device, allow us to count the number of people who have viewed content, to know when you opened an email message, and the IP address of your Device. Web beacons help us develop statistical information to provide better and more personalized content.

Cookies: Cookies are small text files that are sent to or accessed from your web browser or your computer’s hard drive. A cookie typically contains the name of the domain (internet location) from which the cookie originated, the “lifetime” of the cookie (i.e., when it expires), and a randomly generated unique number or similar identifier. A cookie also may contain information about your Device, such as user settings, browsing history, and activities conducted while using the Services.

ZENTRO uses the following types of cookies:

Strictly necessary cookies, which are required for the operation of the Services. Without them, for example, you would not be able to register or log in for the Services that ZENTRO offers.

Analytical/performance cookies, which allow ZENTRO to recognize and count the number of visitors, learn how visitors navigate the Services, and improve the Services.

Functionality cookies, which ZENTRO uses to recognize you when you return to the Services.

Targeting cookies, which record your visits to the Services, the pages you visited, and the links you followed. Targeting cookies helps ZENTRO deliver digital advertisements that are targeted to your interests (as inferred from your online activity). ZENTRO also shares information collected through targeting cookies with third parties that send you targeted advertisements.

Interaction cookies, which allow you to connect ZENTRO through social media.

To learn more about cookies and web beacons, visit www.allaboutcookies.org.

Data Collection Tools also help us with fraud prevention and detection.

ZENTRO also may use analytics services, such as Google Analytics, to collect information. Generally, analytics services do not identify individual users. Many analytics services allow you to opt out of data collection. For example, to learn more about Google Analytics practices and to opt out, visit www.google.com/settings/ads or download the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout.

Your Control of Data Collection Technology: Some web and mobile browsers provide settings that allow you to control or reject cookies or to alert you when a cookie is stored in your browser. If you set your browser to refuse to accept cookies, you may not be able to use certain features of the Services or access some of our online services. You also may be able to reject use of mobile device identifiers by activating the appropriate setting on your Device. Although you are not required to accept cookies or mobile device identifiers, if you block or reject them, you may not have access to all features available through the Services.

How We Respond to Do Not Track Signals: Some web browsers (including Safari, Internet Explorer, Firefox, and Chrome) incorporate a “Do Not Track” (“DNT”) or similar feature that signals to a website that a user does not want to have his or her online activity and behavior tracked. If a website that responds to a particular DNT signal receives the DNT signal, the browser can block that website from collecting certain information about the browser’s user. Not all browsers offer a DNT option and DNT signals are not yet uniform. For this reason, many website operators, including ZENTRO, do not respond to DNT signals. ZENTRO is able to offer and provide you with our Services whether or not your browser incorporates DNT signals.

HOW WE SHARE PERSONAL INFORMATION

We may share Personal Information collected through the Services as follows.

Affiliates: ZENTRO shares Personal Information within ZENTRO’s corporate family for the purposes described in this Privacy Statement and as required by law.

Service Providers: ZENTRO shares information with ZENTRO’s third-party service providers that help us operate the Services, provide ZENTRO products, and personalize your experience on the Services. Some service providers help us with payment processing, facilitating payments, sending emails, order fulfillment, conducting advertising, providing customer service or product support, industry benchmarking, consumer analysis, market research, and administering promotions.

Corporate Transactions: ZENTRO may share and transfer Personal Information if ZENTRO is involved in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy, or other change of ownership or control by ZENTRO or any affiliated company (in each case, whether in whole or in part).

Other Lawful Disclosures: ZENTRO also shares information: (i) as permitted by law; (ii) if we determine that disclosure of specific information is necessary to comply with the request of a law enforcement or regulatory agency or other legal process; (iii) to protect the rights, privacy, property, interests, or safety of our company or our affiliates, customers, business partners, employees, or the general public; (iv) to pursue available remedies or limit the damages; (v) to enforce the Terms of Use and Terms of Service; and (vi) to respond to an emergency.

ZENTRO never publicly discloses any Personal Information related to financial or payment activities or any government identification numbers. ZENTRO also doesn’t allow unauthorized publishing or disclosure of any user’s non-public contacts.

HOW WE PROTECT AND STORE INFORMATION

ZENTRO takes precautions intended to help protect information that we collect and store; however, any transmission to us is at your own risk, and we expect that you will use appropriate security measures to protect your information.

You are responsible for maintaining the security of your account credentials and other authentication involved in obtaining access to password-protected or secure areas of the Services. ZENTRO will treat access to the Services through your account credentials as authorized by you. Unauthorized access to password-protected or secure areas is prohibited and may lead to criminal prosecution. We may suspend your use of all or part of the Services without notice if we suspect or detect any breach of security. If you believe that information you provided to us is no longer secure, please notify us immediately using the contact information provided below.

We retain information for as long as necessary to fulfill the purposes for which you provided the information, to comply with legal obligations, to resolve disputes, to enforce agreements, and similar essential purposes.

LINKING TO OTHER SITES

ZENTRO may provide links to websites operated by unrelated third parties, such as companies that provide services for us or in which we think you may have an interest. Please note that when you navigate to the website of an unrelated third party, this Privacy Statement no longer applies. We encourage you to read the privacy policies of every website or service that you visit to understand how your Personal Information is processed.

INTEGRATING SOCIAL NETWORKING SERVICES

You may have the option of posting your Services activities to social media platforms when you access content through the Services (for example, you may post to Facebook that you performed an activity on the Service); you acknowledge that if you choose to use this feature, your friends, followers, and subscribers on any social media platforms you have enabled will be able to view such activity.

EXCLUSIONS

This Privacy Policy does not apply to any Personal Information collected by ZENTRO other than Personal Information collected through the Services. This Privacy Policy shall not apply to any unsolicited information you provide to ZENTRO through the Services or through any other means. This includes, but is not limited to, information posted to any public areas of the Services, such as forums, any ideas for new products or modifications to existing products, and other unsolicited submissions (collectively, “Unsolicited Information”). All Unsolicited Information shall be deemed to be non-confidential and ZENTRO shall be free to reproduce, use, disclose, and distribute such Unsolicited Information to others without limitation or attribution.

YOUR RIGHTS

Revoking Consent to SMS Notifications: To the extent you access the Service through a mobile device, and by acknowledging our Terms of Service, you consent to our communicating with you on your mobile device, including through the use of an automatic telephone dialing system or a prerecorded or artificial voice, by SMS, MMS, text message or other electronic means and that certain information about your usage of the products and features may be communicated to us. You are not required to enter into this agreement as a condition of using the Service. By providing us with a telephone number, you expressly waive any protections afforded to you under federal, state, or corporate Do Not Call lists for the purpose of receiving telephone calls or text messages from us related to your use of the Service. By providing us with a telephone number, you represent and warrant that you are the authorized subscriber to that telephone number and that you have the authority to provide consent to be contacted at that telephone number. If you would like to revoke this consent at any time, you may do so by contacting us via our customer support form on support@zentrointernet.com]. You also may opt out through your ZENTRO account or otherwise according to instructions included in the communication you receive (for example, replying “STOP” to an SMS message).

Unsubscribing from Our E-mails: If you do not wish to receive promotional e-mails from us, (whether on our behalf or on behalf of a third party), including our e-newsletters, follow the unsubscribe process at the bottom of the promotional e-mail. Note that even if you opt out, you may still receive transactional e-mails from us (e.g., e-mails related to the completion of your registration, correction of user data, password reset requests, reminder e-mails that you have requested, and any other similar communications essential to your transactions on or made through the services).

Additional Data Privacy Rights:

For Consumers in California (and Certain Additional States): California law, and the law in certain additional states, may give you certain rights, including some or all of the following: a right to be notified of (and to request more information about) our data collection practices; the categories of data we process; the categories of third parties with whom data is shared; the right to request disclosure (up to a certain limited number of times per year) of the personal information we have about you or have had within the last 12 months; the right to delete that information (under certain circumstances); the right to know if your data is being sold; the right to know what personal information is being sold and to opt-out of such sales (if applicable); the right to receive a copy of your information in a “portable” form so that you may transfer it to other services; and, the right to not be discriminated against for exercising these rights. This Notice provides details on how we honor those rights and the process for exercising them.

For All Customers: Regardless of your location and jurisdiction, ZENTRO may in its sole discretion choose to extend these rights to all individuals, and to comply with reasonable requests in the manner detailed below. We do not charge for these services. Where you are entitled to exercise a right, we will respond to your request within the timeframe set out by applicable law (typically up to forty-five (45) days). Where we provide answers on a voluntary basis, we will provide a response within a reasonable timeframe.

Access, Correction, Portability, and Deletion: You may have the right to access, correct (“rectify”), or delete (“erase”) your personal information held by us (“be forgotten”), or may ask for a restriction of processing. You may also have the right to ask for an overview or copy of your personal information or to request that certain of your personal information be exported in a format so that you may take your data to another provider where technically feasible (“data portability”).

You may be able to exercise your rights to access, correct, or delete your personal information by making the change directly on your account page. You may also make these requests by sending an email to support@zentrointernet.com, by using the toll-free number listed below, or by sending your request by postal mail to the address below.

Please note that there are some limitations to the rights that you may have. For example, we will not be able to delete your personal information if we are required by law to keep it or if we hold it in connection with a contract with you. Similarly, access to your personal information may be refused if making the information available would reveal personal information about another person or if we are legally prevented from disclosing such information. If we cannot fulfill your request, we will inform you about why we cannot comply with your request.

Exercising Your Rights:To exercise the access, correction, portability, deletion or opt-out rights described above, please submit a verifiable consumer request to us by either:

o Calling us at: 877-ZENTRO-1

o Online: Zentrointernet.com

o Emailing: support@zentrointernet.com

o Mailing: 420 North May Street, Chicago, IL 60642

Only you or a person legally authorized to act on your behalf may make a verifiable consumer request related to your personal information. Unless otherwise authorized by law, you may make a verifiable consumer request for access or data portability twice within a 12-month period.

The verifiable consumer request must:

o Provide sufficient information that allows us reasonably to verify you are the person or a legally authorized representative of the person on whom we collected personal information

o Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm that the personal information relates to you.

We endeavor to respond to a verifiable consumer request within 45 days of receipt (or other time period as specified by applicable law). If we require more time, we will inform you of the reason and extension period. Any disclosures we provide will cover the 12-month period (or other time period as specified by applicable law) preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests we will select a format to provide your personal information that is readily usable. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unwarranted.

Non-Discrimination:We will not discriminate against you for exercising any of your rights. Unless permitted by applicable law, we will not deny you goods or services; charge you different prices or rates for goods or services; provide you a different level or quality of goods or services; suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

ZentroIQ Account Deletion Process

If you wish to delete your ZentroIQ app account and associated data, please follow the steps outlined below. This process is designed to ensure your data is securely and completely removed from our systems.

Open the ZentroIQ app on your device.
Navigate to the App Settings:
- Select Account and Admins from the main menu.
- Tap the Edit button in the top right corner.
- Choose Remove Account at the bottom of the screen.
- When prompted to delete account, select Yes.

Data Deletion Details

Data Deleted: When you delete your account, all personal data associated with your account, including user profiles, preferences, and usage history, will be permanently removed from our systems.
Data Retention: Certain transactional records and system logs may be retained for legal or operational reasons, but these will be anonymized and will no longer be associated with your personal account.

The app can be found on:

Google Play

Apple App Store

Note: Account deletion is irreversible. Once your account is deleted, all associated data will be permanently removed and cannot be recovered.

If you have any questions or encounter issues during the deletion process, please contact our support team at zentropros@zentrointernet.com.

CHILDREN’S PRIVACY

The Services are not directed to or intended for use by minors. Consistent with the requirements of the U.S. Children’s Online Privacy Protection Act, if we learn that we have received any information directly from a child under age 13 without his or her parent’s verified consent, we will use that information only to respond directly to that child (or his or her parent or legal guardian) to inform the child that he or she cannot use the Services and subsequently will delete that information.

CHANGES TO THIS PRIVACY STATEMENT

The Effective Date of this Privacy Statement is set forth at the top of this webpage. We reserve the right to change this Privacy Statement as business needs require. If we make changes to this privacy Statement, we will post the changes on this page and revise the “Updated” date. If we make material changes to the way we use Personal Information, we will make additional efforts to notify you, for example by posting a notice about the changes prominently on the Services in advance. Where required by applicable law, we will obtain your consent or give you an opportunity to opt out of such changes. Any changes will become effective when we post the amended Privacy Statement. The amended Privacy Statement supersedes all previous versions.

HOW TO CONTACT US

If at any time you have questions about the ZENTRO Privacy Statement, please contact us at support@zentrointernet.com or by mail to ZENTRO at 420 North May Street, Chicago, IL 60642.