SilverIP will soon be installing DirecTV at The Montgomery, replacing Dish Network as the bulk TV service. Following the installation, SilverIP will be your single point of contact for all of your TV and Internet needs. Please view below for more details pertaining to this service transition.View FAQ
What is the Internet speed included in my HOA?
All units will remain on SilverIP’s Gig Pro plan, providing each unit with symmetric download and upload speeds up to 1 Gigabit (1,000 Mbps).
Can I upgrade to a faster internet speed?
What is the DirecTV package included in my HOA?
As part of this service extension, now included in your HOA is the following:
What channels are included in my DirecTV package?
The Montgomery has an extensive channel lineup (XTRA Package with premium channels such as HBO, Cinemax, Showtime, STARZ, and STARZ ENCORE). Additional local sports channels include Marquee Sports Network (Channel 664) and NBC Sports Chicago (Channel 665). PDFs of the channel lineups are included in the links provided below. If you use your guide and select one of these channels and get a message similar to “To add this channel now, simply click or call.”(Error Code 721)”, please email SilverIP’s Concierge Support Team at firstname.lastname@example.org or call SilverIP at 312-600-3895. SilverIP may have to send a signal to your receivers to refresh the channel lineup.
Do not follow the instructions on the screen for adding the channel(s), but instead email SilverIP’s Concierge Support Team at email@example.com or call SilverIP at 312-600-3895 to assist.
How do I get my complimentary DirecTV Genie and mini Genie receivers?
SilverIP has completed the DirecTV backbone installation and the system is live now and ready for unit connections. The installation schedule for the unit switchover is below, however, for those who are interested in completing the transition from Dish to DirecTV sooner or if the below schedule does not work for an Owner or Tenant, SilverIP can begin accepting appointments to accommodate. To schedule a visit, the Owner or Tenant simply has to email us at firstname.lastname@example.org or call us at 312-600-3895.
Floor Sweep Schedule
M, Jan 17: Floors 28 – 25
Tu, Jan 18: Floors 24 – 22
W, Jan 19: Floors 21 – 20
Th, Jan 20: Floors 19 – 18
F, Jan 21: Floors 17 – 16
M, Jan 24: Floors 15 – 14
Tu, Jan 25: Floors 13 – 12
W, Jan 26: Floors 11 – 10
Th, Jan 27: Floors 9 – 8
F, Jan 28: Floors 7 – 6
What will SilverIP do on my scheduled day?
SilverIP’s technicians will bring with them your new DirecTV receivers. They will connect and activate the receivers and program your new remote controls to your TVs. The SilverIP techs will then place your Dish Network receivers, remotes and power cables in boxes that will be provided by the Association. Refer to FAQ “What am I supposed to do with my Dish Network receivers?” & FAQ “What if I have an upgraded Dish account that I pay separately to Dish?” below for additional information on the return of DISH equipment.
Are these new DirecTV receivers my receivers to keep?
No. These receivers belong to the Association and are to remain in the unit even when you move out.
What if I can not be home on my scheduled day?
If you can not be home on the scheduled day, the Owner or Tenant should contact SilverIP to make special arrangements. The Owner or Tenant simply has to email us at email@example.com or call us at 312-600-3895.
What am I supposed to do with my Dish Network receivers?
Boxes will be provided to each unit Owner to place one (1) Dish Hopper, two (2) DISH Joey, three (3) Remotes & three (3) Power Cables. These boxes must remain in the unit until they are returned to the Property Manager where the return equipment can be logged in. A Dish Equipment Return Schedule will be provided in a separate communication from the building.
What if I have an upgraded Dish account that I pay separately to Dish?
If a resident has an upgraded account that they pay separately to Dish, that account will need to be disconnected (by calling 1.800.454.0843) on their own and at the time of disconnection they will find out whether or not their equipment needs to be returned. A separate cardboard mailing box will be shipped out to those owners from Dish if the equipment needs to be returned. Again, this is only for upgraded accounts.
When will my Dish service end?
Dish service will end on Monday January 31, 2022.
Will I have access to the DirecTV app?
Each resident will get their own individual account number, even if they do not order additional services. With the account number, residents will log on to DIRECTV.com and create a username and password. Through their login credentials, residents will have access to streaming services offered by the channels in the bulk package. HBOmax, Showtime Anywhere, Cinemax Anytime, Starz Streaming, A&E, History, and more are all offered with NO access fee.
How do I set up my DirecTV app once my service is installed?
Hi do I activate HBOMax?
Please fill out the form below to ask us a question. You can also reach us by email at firstname.lastname@example.org or phone at 312-600-3895.