SilverIP will soon be installing DirecTV at The Montgomery, replacing Dish Network as the bulk TV service. Following the installation, SilverIP will be your single point of contact for all of your TV and Internet needs. Please view below for more details pertaining to this service transition.View FAQ
What is the Internet speed included in my HOA?
All units will remain on SilverIP’s Gig Pro plan, providing each unit with symmetric download and upload speeds up to 1 Gigabit (1,000 Mbps).
What is the DirecTV package included in my HOA?
As part of this service extension, now included in your HOA is the following:
How do I get my complimentary DirecTV Genie and mini Genie receivers?
Over the course of 2 weeks in December, SilverIP will be entering all of the units to install your DirecTV receivers. They will start on the top floor December 6 and work their way down the floors with the plan of being completed by December 17.
What will SilverIP do on my scheduled day?
SilverIP’s technicians will bring with them your new DirecTV receivers. They will connect and activate the receivers and program your new remote control to your TV. The SilverIP techs will then set aside your Dish Network receivers for you to arrange their return to Dish Network.
Are these new DirecTV receivers my receivers to keep?
No. These receivers belong to the Association and are to remain in the unit even when you move out.
What if I can not be home on my scheduled day?
It is encouraged for you to be present. However, if you can not be present, SilverIP technicians will be escorted by building staff who can provide entry in your absence. Alternatively, if you prefer to reschedule for a date you can be present, simply contact SilverIP to make special arrangements.
What am I supposed to do with my Dish Network receivers?
Please contact Dish Network or your building management staff for instructions.
Please fill out the form below to ask us a question. You can also reach us by email at email@example.com or phone at 312-600-3895.