For The Montgomery Residents

All units will remain on SilverIP’s Gig Pro plan, providing each unit with symmetric download and upload speeds up to 1 Gigabit (1,000 Mbps).

An individual unit owner may upgrade to a 2 Gigabit (2,000 Mbps) plan at a rate of $25/month. Please contact SilverIP’s concierge support team at help@silverip.com or 312-600-3895 to discuss in more detail and provide agreement details.

As part of this service extension, now included in your HOA is the following:

• DirecTV’s Xtra channel lineup (230+ channels)
• HD and DVR
• Whole Home DVR
• HBO, Cinemax, Starz and Showtime
• Complimentary upgraded receivers to DirecTV’s most advanced receivers (Genie and 4K mini Genies)
• Up to 3 activated DirecTV receivers per unit (activated receivers #4, 5, 6, etc are $7/month each).

The Montgomery has an extensive channel lineup (XTRA Package with premium channels such as HBO, Cinemax, Showtime, STARZ, and STARZ ENCORE). Additional local sports channels include Marquee Sports Network (Channel 664) and NBC Sports Chicago (Channel 665). PDFs of the channel lineups are included in the links provided below. If you use your guide and select one of these channels and get a message similar to “To add this channel now, simply click or call.”(Error Code 721)”, please email SilverIP’s Concierge Support Team at help@silverip.com or call SilverIP at 312-600-3895. SilverIP may have to send a signal to your receivers to refresh the channel lineup.

Note:
Do not follow the instructions on the screen for adding the channel(s), but instead email SilverIP’s Concierge Support Team at help@silverip.com or call SilverIP at 312-600-3895 to assist.

Click here to view the Local Channel Lineup (PDF)
Click here to view the DirecTV XTRA, Premium Channels & Regional Sports (PDF)

SilverIP has completed the DirecTV backbone installation and the system is live now and ready for unit connections. The installation schedule for the unit switchover is below, however, for those who are interested in completing the transition from Dish to DirecTV sooner or if the below schedule does not work for an Owner or Tenant, SilverIP can begin accepting appointments to accommodate. To schedule a visit, the Owner or Tenant simply has to email us at help@silverip.com or call us at 312-600-3895.

Floor Sweep Schedule

M, Jan 17: Floors 28 – 25
Tu, Jan 18: Floors 24 – 22
W, Jan 19: Floors 21 – 20
Th, Jan 20: Floors 19 – 18
F, Jan 21: Floors 17 – 16

M, Jan 24: Floors 15 – 14
Tu, Jan 25: Floors 13 – 12
W, Jan 26: Floors 11 – 10
Th, Jan 27: Floors 9 – 8
F, Jan 28: Floors 7 – 6

SilverIP’s technicians will bring with them your new DirecTV receivers. They will connect and activate the receivers and program your new remote controls to your TVs. The SilverIP techs will then place your Dish Network receivers, remotes and power cables in boxes that will be provided by the Association. Refer to FAQ “What am I supposed to do with my Dish Network receivers?” & FAQ “What if I have an upgraded Dish account that I pay separately to Dish?” below for additional information on the return of DISH equipment.

No. These receivers belong to the Association and are to remain in the unit even when you move out.

If you can not be home on the scheduled day, the Owner or Tenant should contact SilverIP to make special arrangements. The Owner or Tenant simply has to email us at help@silverip.com or call us at 312-600-3895.

Boxes will be provided to each unit Owner to place one (1) Dish Hopper, two (2) DISH Joey, three (3) Remotes & three (3) Power Cables. These boxes must remain in the unit until they are returned to the Property Manager where the return equipment can be logged in. A Dish Equipment Return Schedule will be provided in a separate communication from the building.

If a resident has an upgraded account that they pay separately to Dish, that account will need to be disconnected (by calling 1.800.454.0843) on their own and at the time of disconnection they will find out whether or not their equipment needs to be returned. A separate cardboard mailing box will be shipped out to those owners from Dish if the equipment needs to be returned. Again, this is only for upgraded accounts.

Dish service will end on Monday January 31, 2022.

Each resident will get their own individual account number, even if they do not order additional services. With the account number, residents will log on to DIRECTV.com and create a username and password. Through their login credentials, residents will have access to streaming services offered by the channels in the bulk package. HBOmax, Showtime Anywhere, Cinemax Anytime, Starz Streaming, A&E, History, and more are all offered with NO access fee.

• Go to https://www.directv.com/DTVAPP/register/register.jsp
• Select DIRECTV.
• Enter your DirecTV account number and zip code
• (Do not enter AT&T phone number).
• Create a username & password.
• Check email for confirmation.
• The DIRECTV Online Account is now created.
• You can now Download the DIRECTV APP and watch including programming.

• Download the HBO Max app via hbomax.com, Apple or Google app stores.
• Choose your provider – DIRECTV.
• Log in with your DIRECTV username and password that was just created.
• Start streaming!

You can always contact SilverIP’s Concierge Support Team at help@silverip.com or 312-600-3895.