Frequently Asked Questions

SilverIP provides service to residential buildings with 20 or more units. Our service is currently available in many residential and commercial buildings throughout Chicago. If you’re not sure if your building is one of them, contact us and we’ll let you know. If you’re not current set up for SilverIP service, we’ll let you know what we will need to do to get you connected.

You can still get SilverIP service if we aren’t the exclusive Internet provider in your building. We’ll just need to work with your property management team to coordinate wiring the building for service.

Yes! While we’re known as a leader in gigabit Internet service, we also offer other Internet speeds and DirectTV service.

Any store-bought ethernet router will work. Our friendly concierge support team can provide you with recommendations.

Yes! Think of our support team as your own personal IT department. Whether your service is for home or business, we’re happy to help set up your devices and recommend hardware and software.

It’s easy to canceling service at any time. Simply call our support team or email us to let us know you won’t need service anymore. We’ll terminate service at the end of your current billing cycle.

SilverIP has special arrangements with many Netflix, Amazon and many other popular streaming services. This means that, as a SilverIP customer, you get priority access to their content. It’s like your own personal VIP pass to your favorite online entertainment.

“Symmetric speeds” means that you can download and upload content from the Internet at the same speed. While some Internet service providers offer different upload and download speeds, SilverIP’s services have the same fast speeds no matter what you’re doing online. If we you are using our 500 mbps plan, you can expect your speed for uploading and downloading speeds to be at or near 500 mbps.

Your privacy is important to us. We will never sell or give away any of our customer’s browser information. We take extra precautions to insure that our customer’s connections are private and secure.

Please visit speedtest.googlefiber.net and press the blue “play” button to test your connection speed. Keep in mind that there are many factors that effect your connection’s speed. Be sure that your computer’s network card and Internet router are capable of reaching your service’s speed. Do not have unnecessary apps or programs open when running the speed test and, if possible, connect to your router using an ethernet capable instead of a wireless connection. The placement of your router in your home can effect your WiFi signal as well (See our blog article for more information.)

The placement of your router in your home can effect your WiFi signal as well (See our blog article for more information.)