Frequently Asked Questions

Below are some questions new customers often ask us. If you don't find the answer to your question below, please don't hesitate to call us at 312.600.3800 or email us at

Is gigabit Internet service through SilverIP available to everyone?

What if my whole building doesn’t want to switch to SilverIP?

Do you offer services other than gigabit Internet?

Do I need a special router to get gigabit Internet?

Will your installers help me set up my devices?

I love SilverIP, but I’m moving out of state. How do I cancel service?

What does “direct peering” mean?

What does "symmetric speeds" mean?

What is SilverIP's position on net neutrality? Does SilverIP sell or give away my browsing information?

How can I test my Internet service's speed after I'm connected?

Does it matter where I put my router in my home?